Paul Lukach, Executive Director of the Crime Victim Center of Erie County, is the first to admit it: he and his employees don’t consider themselves to be particularly technologically savvy. That’s why the company needed a trusted IT provider to help it reinvent its operations and ensure that computers and systems work seamlessly, allowing this 44-year-old non-profit to concentrate on serving people and protecting the community in times of crisis.
With so much at stake, they turned to Salt IT Solutions to handle their IT needs. Salt IT not only created a detailed plan to upgrade MCMS’s systems but when an old modem died over a weekend, putting the MCMS e-mail capabilities in jeopardy, it was Salt IT who came to the rescue. This helped them focus on their true goal: serving others. As Christopher Bell from MCMS says:
“We don’t pride ourselves on being technologically savvy, our job is to serve people in times of crisis.”
It’s that 24 hour/7 days a week’s support and commitment to service that lead to their decision to work with Salt IT Solutions, keeping MCMS from worrying anymore about their IT.