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Data Recovery FAQ

How does it work?

Salt Vault allows you to not only back up and recover data, but also to use a recent replica of your physical or virtual server(s), aka your failover site, in the event that your systems go down for some reason. This allows you to continue your operations until your systems are available again.

Typically, this will be set up by making frequent backups, or restore points, to both an on-site appliance and to a remote site. However, we have a local package available if you’d like to forgo the remote site protection.

Local failover allows you to backup and recover your systems so long as the problem isn’t site-wide. Though it’s important to note that our local package does not provide unlimited backups. For unlimited backups and protection against site-wide issues, you can choose our cloud failover package, which includes both on-site and remote backups and recovery.

What kinds of software is Salt Vault compatible with?

Salt Vault covers endpoints (such as smartphones and tablets), workstations (such as desktops and laptops), and both physical and virtual servers. You can failover a single virtual machine (VM) or a whole network. Below is a list of operating systems and software we can protect:

What does the recovery process look like?

We guarantee a 15-minute or less recovery time, though the exact process will depend each time on what you need. Below are instructions for a few recovery processes you may wish to use:

Restoring Data: Restoring data can be done on the same machine, to other machines, or to new machines by following these steps:

  • Select the “clients” tab on your management console.
  • Select the “summary” sub-tab.
  • Select a device.
  • Browse the backups that have been made.
  • Choose files.
  • Restore selected items to the desired machine!

Depending on whether you are restoring files or a whole machine, there will be somewhat different prompts with applicable settings options, but the general process is the same.

Booting Devices To boot devices, select the “boot” tab in your management console, and follow these steps:

  • Right-click a machine in the “overview” sub-tab.
  • Choose a point in time to boot from.
  • Set your settings.
  • Click “Boot”.

If you’d like to verify that your device successfully booted, go to the “active” sub-tab to see your active machines. If it’s taking a long time for booted machines to appear in the active tab, you may need to adjust your refresh rate via the dropdown menu at the top. Each active machine listed will have a live preview as they come up, which you can click on to watch your machine start up!

Rebuilding a Machine: In the event that your hardware is no longer usable, you can recover your machine’s data to a new machine by following these steps:

  • Boot the old machine in your management console.
  • Go to the “support” tab and download the desired ISO file.
  • With the new machine, boot into the recovery environment using the ISO.
  • Choose a partition, then a machine, and follow any additional prompts.
  • Once the initial rebuild is complete, power off the old machine via your management console.
  • Click “create backup job”.
  • Your backup will now appear in the “jobs” tab. Right-click it and select “restore”.

For a virtual machine, you won’t need an ISO. Instead you can just skip to step 6 and restore it to the hypervisor.

Are there any hidden fees?

If you need to switch to failover for any reason, you won’t have to worry about any limits or hidden fees. Stay in it as long as you like! Though we will check-in every month or so, just to make sure you’re doing okay.

New features are yours for free. We also have a hardware warranty that will replace parts or the whole box at no extra charge to you. The flat monthly fee is all you’ll ever pay!

Are Windows permissions and rights retained when restoring to an alternate location?

Windows clients (agents) back up permissions, and the backup data will retain the permissions that were set upon backup rather than inherit the restore location permissions. This setting can also be disabled by selecting Ignore Win32 Attributes in the file set editor for the desired client on the cloud failover appliance.

NOTE: Linux and NetWare clients have different settings, so they handle permissions and rights differently.

Does the disaster recovery backup agent need to run as domain admin?

The backup agent does not have to be run as a system or domain admin on your computer, but you do need to make sure the agent will have sufficient access to the files it needs to back up, otherwise you will get Access Denied errors or warnings in the message logs of the backup.

There are two options for successful backups:

  • Run the agent as an admin (easiest)

  • Create a specific user that will give the cloud failover appliance needed access for the backups.

    This may take some trial and error by viewing the message logs to make sure there are no files that are denied access, but it is a possibility if you do not wish to have the agent running as an admin.

Is data on the cloud failover appliance encrypted?

Hard disks where the cloud failover appliance stores backups are encrypted to protect data from being accessed offline.

Why are some backup sets crossed out on the Archive › History subtab?

Some sets of archive jobs are crossed out in the CFA Management Console › Archive › History.

The system will only cross out an automatically archived set if the disk gets re-formatted. If you purge the jobs or format, a new automatically archived set is created.

From a management point of view, we suggest formatting over purging. While both operations will clear the disk, only a format will cross out or strike out the volume in Archive › History and this may help you keep track of the disks better.

Some customers prefer to purge and not get the strike-outs. They say they like the historical “picture” they get over time. Others prefer to format each time and be able to see that that archive set is gone and no longer valid.

Can I transfer files over VNC connection to or from a virtual machine booted on the cloud failover appliance?

No, the system does not support file transferring over the VNC connection to or from a virtual machine booted on the cloud failover appliance.

What about Jumbo frame MTU support?

The highest setting possible for Jumbo Frames is 8900.

Please note that this will work on NIC1, but not on NIC0 (the two interfaces have different e1000 chipsets and also have different feature sets). No errors shown if it does not work when changing MTU size. The MTU value simply goes back to the default on reloading the page if the setting did not take.

If you are currently using Nic0:

  1. Transfer settings from NIC0 to NIC1.

  2. Set your MTU on NIC1.

  3. Enable NIC1.

  4. Disable NIC0.

  5. Submit and activate configuration changes.

  6. Reboot cloud failover appliance to make sure the changes applied.

Specifications for physical appliances

Supported models, available for purchase

Model  → 960 965 1260 1265 1550 2750 4550
Architecture
CPU Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Xeon E5-1620 v4 @ 3.5 GHz, 4 cores Intel Xeon E5-1650 v4 @ 3.6 GHz, 6 cores Intel Xeon E5-1660 v4 @ 3.2 GHz, 8 cores
CPU upgrade N/A N/A N/A N/A Up to 18 cores @ 2.1 GHz Up to 18 cores @ 2.1 GHz Up to 18 cores @ 2.1 GHz
RAM 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 64 GB, 2133 MHz, ECC, DDR4 128 GB, 2133 MHz, ECC, DDR4 256 GB, 2133 MHz, ECC, DDR4
RAM upgrade N/A N/A N/A N/A Up to 256 GB Up to 256 GB N/A
SSD 256 GB 256 GB 256 GB 256 GB 240 GB 480 GB 960 GB
HDD 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm
Usable storage 2 TB / 4 TB / 6 TB 6 TB 2 TB / 4 TB / 6 TB 6 TB 8 TB / 12 TB / 18 TB 40 TB / 60 TB 84 TB / 126 TB
Hot-swappable HDD bays 2 2 2 2 4 12 24
RAID level RAID 1 RAID 1 RAID 1 RAID 1 RAID 5 RAID 6 RAID 6
Ethernet 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI
Physical specs
Form factor Desktop NAS Desktop NAS 1U 1U 1U 2U 4U
Width × Depth × Height (in.) 10 × 5.5 × 7.1 10 × 5.5 × 7.1 16.8 × 22.6 × 1.7 16.8 × 22.6 × 1.7 17.2 × 19.85 × 1.7 17.2 × 25.5 × 3.5 17.2 × 26 × 7
Weight (lb.) 7 7 27 27 42 (without HDDs) 56 (without HDDs) 79 (without HDDs)
Power
Power supply unit 1 × 250 W 1 × 250 W 1 × 350 W 1 × 350 W 1 × 350 W 2 × 480 W 2 × 600 W
Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz



Supported models, not available for purchase

Model  → 960 965 1260 1265 1550 2750 4550
Architecture
CPU Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Xeon E5-1620 v4 @ 3.5 GHz, 4 cores Intel Xeon E5-1650 v4 @ 3.6 GHz, 6 cores Intel Xeon E5-1660 v4 @ 3.2 GHz, 8 cores
CPU upgrade N/A N/A N/A N/A Up to 18 cores @ 2.1 GHz Up to 18 cores @ 2.1 GHz Up to 18 cores @ 2.1 GHz
RAM 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 64 GB, 2133 MHz, ECC, DDR4 128 GB, 2133 MHz, ECC, DDR4 256 GB, 2133 MHz, ECC, DDR4
RAM upgrade N/A N/A N/A N/A Up to 256 GB Up to 256 GB N/A
SSD 256 GB 256 GB 256 GB 256 GB 240 GB 480 GB 960 GB
HDD 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm
Usable storage 2 TB / 4 TB / 6 TB 6 TB 2 TB / 4 TB / 6 TB 6 TB 8 TB / 12 TB / 18 TB 40 TB / 60 TB 84 TB / 126 TB
Hot-swappable HDD bays 2 2 2 2 4 12 24
RAID level RAID 1 RAID 1 RAID 1 RAID 1 RAID 5 RAID 6 RAID 6
Ethernet 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI
Physical specs
Form factor Desktop NAS Desktop NAS 1U 1U 1U 2U 4U
Width × Depth × Height (in.) 10 × 5.5 × 7.1 10 × 5.5 × 7.1 16.8 × 22.6 × 1.7 16.8 × 22.6 × 1.7 17.2 × 19.85 × 1.7 17.2 × 25.5 × 3.5 17.2 × 26 × 7
Weight (lb.) 7 7 27 27 42 (without HDDs) 56 (without HDDs) 79 (without HDDs)
Power
Power supply unit 1 × 250 W 1 × 250 W 1 × 350 W 1 × 350 W 1 × 350 W 2 × 480 W 2 × 600 W
Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz



Not supported models, not available for purchase

Model  → 1000 2000 2500 9500 Sentio VOLO
End-of-life
End of sales Jul 31, 2014 Dec 31, 2014 Dec 31, 2012 Dec 31, 2014 Dec 31, 2012 Dec 31, 2008
End of hardware serviceability 1 2 Jul 31, 2019 Dec 31, 2019 Dec 31, 2017 Dec 31, 2019 Dec 31, 2017 Dec 31, 2013
End of software support 1 Jul 31, 2020 Dec 31, 2020 Dec 31, 2018 Dec 31, 2020 Dec 31, 2018 Dec 31, 2014

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